For our Standard Service, the production takes approximately 5 business days, while the Express Service is completed within 24 hours. To ensure a smooth process and timely delivery, we highly recommend placing your order well in advance of your event date. This will allow us sufficient time to create a high-quality video that meets your expectations.

No studio photos? No problem! You can simply upload your favorite everyday photos instead. We’ll work with what you have to create a beautiful and personalized video that tells your unique story. If you need guidance on selecting photos, feel free to reach out to us for tips.

Yes, it is possible to create a video with low-quality materials. However, please keep in mind that the overall video quality may be slightly affected. For the best results, we recommend uploading high-resolution photos and videos whenever possible. Even if your materials are low quality, our team will put in every effort to create a stunning and memorable video for you.

To maintain the high quality and seamless flow of our videos, we are unable to adjust the duration. Each video is carefully designed with a structured format to ensure it tells your story in the most captivating and impactful way. Altering the length could compromise the overall quality and balance of the production. If you have specific highlights you'd like to include, feel free to share them, and we'll ensure they fit perfectly within the set duration.

To maintain the best quality and seamless flow of our videos, we are unable to adjust the number of photos or videos included at this time. Each project is carefully planned with a set structure to ensure a professional and visually appealing result. Adjusting the quantity could disrupt the balance and storytelling of the video.

However, we are currently working on expanding our product options to offer more flexibility in the future. If you have specific needs, feel free to contact us, and we’ll do our best to assist you.

Yes, both vertical and horizontal photos can be used. However, please note that vertical photos may be cropped or blurred slightly to fit the standard aspect ratio of the video. We recommend using high-resolution images to ensure the best quality. If you have any concerns about specific photos, feel free to reach out to us for guidance.

For our Express Service, your video will be created and delivered within 24 hours after you upload the materials. To ensure we can meet your deadline, we recommend placing your order and uploading all necessary materials as early as possible. This will help us deliver the high-quality video you need in a timely manner.

The product specifications are as follows:

• Resolution: Full HD (1920x1080 pixels) for clear and vibrant visuals.
• File Format: Delivered in MP4 format, ensuring compatibility with most devices and platforms.

Yes, you can upload materials using your phone, tablet, or PC. Simply click the UPLOAD PHOTOS button, and you’ll access the same intuitive interface across all devices. Additionally, our platform includes a save as draft feature, allowing you to save your progress and complete the upload later at your convenience.

We sincerely apologize for the inconvenience. To ensure a smooth process, please gather your materials, compress them into a single ZIP file, and email them to youngjg1979@gmail.com. Kindly use "Event Date, Customer Name" as the email subject to help us confirm your submission quickly. If the issue persists or you need further assistance, feel free to reach out.

If you’d like to request changes, you can either email the details of your revisions along with any related materials to youngjg7979@gmail.com or submit your request directly through our chatbot for faster processing. Kindly use "Event Date, Customer Name" as the email subject if emailing. Our producer will review your request and proceed with the revisions as necessary. Please note that additional fees may apply for significant changes.

• Before Uploading Materials: Yes, cancellations and refunds are allowed before uploading materials, as no work will have started yet.
• After Uploading Materials: Once materials are uploaded, cancellations and refunds are no longer possible because the production process will have begun.

Yes, one free revision is allowed after the final product is delivered.

Additional revisions or significant changes will incur extra fees, depending on the scope of the changes.